Returns & Exchanges
At GOT'EM, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy on all unworn items with original tags attached. If the fit isn't right or you've changed your mind, our streamlined process makes returning your fashion finds simple and stress-free.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing